Terms of Trade

// MTWO Terms of Trade


By accessing, browsing and/or using //mtwo.co.nz and any software, service information or materials offered on or via www.mtwo.co.nz, you become a user of the site and expressly acknowledge that you have read, understood, accept and agree to each of the terms and conditions set forth below. If you do not agree to accept each and all of the following terms and conditions as set forth below, please do not access, browse or use the site or any of its software, services,  information, materials or otherwise.

//mtwo.co.nz may vary these conditions at any time and the client will have been deemed to have accepted any changes 14 days from the date they have been advised.

All clients subscribing to the Service must have an existing credit account facility with //mtwo. Charges pertaining to the Service will be invoiced at the end of each month for the next months usage. Where accounts are not paid, //mtwo.co.nz reserves the right to withdraw or withhold the Service at its discretion.

//mtwo.co.nz reserves the right to increase in rates however the intention to do so must be advised at least 30 days in advance during which time the client has the right to cancel the Service at the end of the 30 day period without penalty.

Our Commitment
//mtwo.co.nz will always endeavour to provide a high quality, accurate and reliable Service. If the client identifies any issues that mean this commitment is not being met, they should contact //mtwo.co.nz immediately. If there is any reason why the Service is to be temporarily suspended due to essential maintenance or malfunction, //mtwo.co.nz will provide as much notice as possible to the client and reinstatement will be made as soon as possible within the bounds of commercial reality. Once the initial setup has been completed, //mtwo.co.nz undertake to provide technical support on any subsequent issues relating to the backup function at no additional charge. Backup problems caused by software and hardware at the client site will be charged for.
Client Responsibilities
The client will provide a suitable Internet connection that must be reliable and of sufficient bandwidth. The Client must maintain current and reputable antivirus software on all computers within the client network. It is also strongly recommended that an appropriate firewall be in place between the Client network and the Internet.
//mtwo.co.nz reserves the right to sub-contract all or any part of its obligations under this contract to another party.
Scheduled Maintenance
To maximize optimal performance and security of the servers, //mtwo.co.nz will perform routine maintenance on the servers on a regular basis, requiring servers to be removed from service. //mtwo.co.nz reserves four hours of server unavailability per month for maintenance purposes. This server unavailability will
not be included in server uptime calculations. The maintenance is typically performed during off-peak hours. //mtwo.co.nz will provide you with advance notice of maintenance whenever possible.

Storage Capacity / Data Transfer
Each account is allotted storage capacity on //mtwo.co.nz servers according to the clients requirements including that for future data growth by //mtwo.co.nz Services Team. This storage size and data transfer allotment can be increased by //mtwo.co.nz Services Team as they determine appropriate. Any increases in Data and /or Mailbox allowance will be charged to the client.
Data Integrity
The service employs sophisticated RAID techniques to ensure the integrity of the data on its servers; the data written to two or more disks simultaneously to prevent data loss in the event of hardware failure. Routine server backups are performed for disaster recovery purposes only.
Data Loss
In the event that data is lost from the Client machine, //mtwo.co.nz will restore the data remotely or provide the data on storage media at an addition charge.

Data Retention
Please note that mtwo is not responsible for retaining any of your data after account termination. All data is deleted from the servers after the account is terminated and from backups during scheduled back-up rotation. mtwo shall not restore, provide on any storage media or send out any data pertaining to
existing or terminated accounts unless agreed to by mtwo.
//mtwo.co.nz, its employees, contractors or agents will not be liable in contract, tort (including negligence) or otherwise to compensate you or any employees or agents thereof for any loss, injury or damage arising directly or indirectly from any omission, error default or delay by //mtwo.co.nz employees, contractors or agents or for any failure of the Service provided except where such loss, injury or damage is the direct or indirect result of an intentional act. Such loss (whether direct or indirect) includes loss of profits, revenue, actual or potential business opportunities, contracts or anticipated savings or profits or any indirect or consequential loss whatsoever notwithstanding that //mtwo.co.nz employees, contracts

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